HelpDesk

 

 

Twistech provides a 24/7 helpdesk service all year round that not only supports clients with their immediate reactive needs, but also enables clients to carry out proactive asset management, saving money in the long-term.
The key feature of the asset management techniques used is that they allow cost efficiencies to be gained along with a review of operational performance.

 

When employees have an IT issue they want to get someone on the phone right away that can resolve the problem quickly and that is what we do at Twistech Managed Services.  Let us proactively monitor and manage your desktops and infrastructure for improved reliability, security and performance.

 

24x7 Help Desk/Service Desk include:

 

  • Calls answered by skilled technical support engineers 24x7x365, not an answering or dispatch service.

  • Support for desktops, laptops, servers, MS exchange.

  • Support for multi-location environments, including any international locations.

  • Remote control license support.

  • Pricing models are offered on a fixed fee or per-call basis.

  • Comprehensive customized monthly reports detailing client SLA’s and Service Desk response times.